Delivery Policy

Kern Medical Supply, LLC will deliver the products you ordered to the place of stay you specify. Pick-ups will occur on the date specified on your order or the following business day.

GENERAL DELIVERIES / PICK UPS

Normal delivery times are Monday through Friday from 10:00 am to 6:00 pm. Saturday and Sunday deliveries are considered after-hours and incur additional fees. In order to ensure your delivery arrives on the specified day, it is suggested that your order be placed at a minimum of 72 hours in advance of your specified delivery date.

For any orders that require a prescription (ex: oxygen, CPAP, Nebulizers, etc.), it is recommended to place your order at least ten (10) business days in advance of the delivery date to ensure proper documentation is received to dispense the requested equipment. Please contact Kern Medical Supply, LLC if you need to determine if the item you are ordering requires a prescription. Kern Medical Supply, LLC cannot guarantee same-day orders. It is suggested to call Kern Medical Supply, LLC directly to inquire about same-day delivery. If Kern Medical Supply, LLC is unable to provide same-day delivery, alternate delivery or pick-up options may be available.

OUR NORMAL BUSINESS HOURS ARE:

Bakersfield Location: Monday-Friday: 8:00am-6:00pm Saturday & Sunday: Closed

EQUIPMENT MOVES / SPECIAL DELIVERY FEES

Equipment moves can be arranged. The charge for such will be a pick-up fee to the area that equipment will be picked up from, a delivery fee for the final destination of where the equipment will be moved, and a fee for moving labor.

ADDITIONAL ITEMS / CANCELLATIONS

Once a job is scheduled for a particular short-term client, should they wish us to bring additional items or supplies on the same day and the same trip, no additional delivery charge is added for these additional products. If we arrive at the destination and the client decides they no longer want the equipment, they will be refunded everything except the initial delivery fee.

Once your credit card is charged, all orders can be fully refunded up until the day of delivery. If the item has already been delivered but Kern Medical Supply, LLC was notified at a later time, both the delivery and pick-up fees will apply.